Michele's Jewelry Boutique Store Policy
We recognize and respect your need for privacy and security as you visit our site. When you visit our site to view any pages, read product information, or place orders, you may be revealing personal information. While we do not collect identifying information about visitors to our site for any reason other than processing orders placed, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are most popular. The only information we normally collect is:
» The name of your Internet service provider.
» The web site that referred you to us (if any).
» The date and time the pages were accessed.
» The page or pages you requested.
» Possilbe order information for the requirement of processing
There are instances where you may elect to provide us with personal information. If you fill out one of our feedback or request forms or send us email, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, the kind of request you are making, and any other information necessary to fulfill your request. You never transmit personally identifying information that you do not enter yourself. And this is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization.
We hope you find our website useful and informative and are always willing to answer questions and receive suggestions. If you have either, please e-mail the webmaster.
Our cancellation policy is very simple. You may cancel an order within 48hrs after it is placed in our system.
We will accept returns on jewelry for 15 days after purchase. This can be either in the form of a refund, or credit as long as the returned item has not been damanged, or customized (ie sized, stones removed or replaced, prongs lifted, etc). We will not accept returns on jewelry with diamonds set in them if there is evidence that the item has been tampered with in any way. We reserve the right to apply a 15% restocking fee for any returned items that are not defective.
To return an item please send an email to request a return merchandise authorization (RMA) number. This number has to be written on the outside of any packaging used to send items back to us. If the number isn't present that your return may not be processed. Please include your order number, and specify the reason why you are requesting the RMA when sending email.